Susan Chown, BACP

Susan Chown is a counsellor who uses a client-centred approach to help people find steadiness during difficult life changes. She has over 10 years of professional experience and works with concerns such as relationships, trauma and grief. Her style is warm and straightforward, aiming to help people recognise their own strengths and build on them.

In sessions she focuses on what matters most to each person. She listens carefully and reflects what she hears so people can make sense of painful experiences. That approach is often used for issues like anxiety, depression, stress, and struggles with intimacy or self-esteem.

Susan has supported people through addiction, coping with bereavement, parenting stress and the challenges that come with ageing and long-term health issues. She also works with concerns linked to attachment, body image, anger and communication problems. Her background includes a BACP credential, which is noted in her professional details.

Susan aims to be practical and down-to-earth in the room. Conversations tend to focus on small, manageable steps and on strengthening the skills a person already has. She encourages people to make changes at a pace that feels realistic for them.

To begin, she asks people to reflect on what they want to change and what they hope to feel. From there she helps shape sessions around those goals, revisiting progress as things move forward.

How client-centred work translates to online therapy

Susan uses client-centred therapy, which centres conversations on the person in front of her. That means she listens closely, reflects back what she hears and helps people make sense of their feelings. This approach is useful for issues like anxiety, depression, relationship strain and grief.

The emphasis is on the person’s goals rather than a fixed method. In practice that means sessions are shaped by what a person wants to work on and how they prefer to work. The therapist and client decide together what feels most helpful as therapy progresses.

Details about available online formats are not specified in the biography, so check the session options before booking. Many people find online work helpful because it can fit more easily around work, family and caregiving responsibilities, reduce travel time, and make it simpler to keep regular appointments. Others appreciate the option to choose shorter check-ins on busier weeks or to avoid being on camera when they prefer a phone conversation. Registered or accredited professionals can help match the right practical format to each person’s needs.